The customer service center adheres to the service concept of “professional service, sincere and unlimited”, and provides comprehensive services such as consultation, inquiry, complaint and information feedback for consumers.
1. Manual customer service: Monday to Sunday (except national holidays)8:00-12: 00 pm 13:30-17:30 pm
2. Online customer service: Monday to Saturday (except national holidays)
8:00-12: 00 pm 13:30-17:30 pm
|Customer service approach|
1. Customer service telephone consultation：0755-29835266。
2. Online customer service consultation: Log in to http://www.china-cyf.com/, click on “Network Customer Service Mobile Icon” to enter the main interface for consultation.。
3. Telephone message reply: If the customer service phone is busy, the customer's phone number will be transferred to the message system. After hearing the prompt tone, the customer service specialist will reply within one working day (scheduled holidays).
4. Email: You can send feedback or suggestions through the company website or send an email (firstname.lastname@example.org), and the customer service specialist will provide you with timely assistance.
5. The customer visits the reception service.
6. Appointment visit service: If more than 10 customers come to visit the company, they can make an appointment 24 hours in advance, and the customer service commissioner is responsible for visiting and providing explanation services.
7. Fax and letter service: You can contact the customer service center by letter or fax.
Company Address: No.13, Xinggong 1st Road, Hongxing Village, Gongming Street, Guangming New District, Shenzhen
Company zip code：518108
|Customer service center mail|